Got a Question? Start Here

The Adept English team hope to capture all the frequently asked questions our followers ask and set out the best answers we can provide here.

What is your privacy policy?

Just like you we do not like spam. We do not share your information with other parties. See our privacy and cookie policy for more details.

Back to Index

Who are Adept English?

Adept English is based in the UK, London. We are a small team of people who love language learning. We aim to help you improve your English in a natural, pleasurable and ‘Brain Friendly’ way.

Back to Index

But what if a whole LOT of my courses don’t work? You know: wink, wink.

We know that once you have a copy of the course, our Money Back Guarantee offer here is open to a certain amount of abuse. So don’t be that guy. No one likes that guy. How many courses can you ask for money back? We’re humans here, so there’s no hard numbers. If it seems like you’re exploiting us, we’ll let you know and tell you that this will be your final refund offer from us.

Back to Index

What if I don’t want to bother with trying to get my course working? All I want is my money back!

Our top priority is to help you get the course working, and this means that we will require some cooperation from you. We won’t ask anything extravagant, or super time-consuming, like a system reinstall, but if you absolutely refuse to try anything, we won’t be able to determine whether the problem can be fixed or not, and won’t be able to issue a refund.

Back to Index

GRAAAAH! I’m angry! Can I get my money back right away?

We always aim to provide our users with working courses, so first we’ll try to get your purchase working on your system. If we can’t get it working, we’ll get you your money back. No worries. 🙂

Back to Index

I want a refund! How do I initiate the refund procedure?

You simply need to contact our Support Team, by using “Course Refund” in the subject heading of an email to, describing the problem as accurately as possible. Please include your order number in any correspondence. We will get back to you and you will get your money back.

Back to Index

When will I get my money back?

The time between us issuing a refund, and you getting your money back, can vary depending on your payment method:

Because you paid via PayPal, the time needed to process your refund will vary, depending on the kind of payment you used (PayPal balance, or through your bank account, or your debit or credit card linked to your account). As soon as we issue the refund, you will receive an email from PayPal, which will contain more details about the process.

Back to Index

How does it work?

If, within 30 days after the purchase of your course, you experience technical problems or course-breaking bugs that prevent you from finishing your course, contact our customer support. They will do their best to help you fix the problem and if, at the end of their attempts to solve the problem your course is still not working, we’ll give you back your money.

Back to Index

Which countries are eligible for the Money Back Guarantee?

All countries are eligible. Wherever you live, you are entitled to get a full refund.

Back to Index

Is it available for every course?

Yes. The Money Back Guarantee applies to all courses available on Please note that purchases are considered “Virtual Goods” and as such adept english has the final say on what is refundable.

Back to Index

What is the Money Back Guarantee?

If you are not satisfied with your purchase and email us within one month of your purchase, we will reimburse you without asking any questions. Simply send an email to indicating your invoice number requesting a refund. Please put “Course Refund” in the subject heading.

Why do we offer such a great guarantee? There are two reasons:

1 We know that our course material will help you improve your spoken English.  We are confident it will suit most people.

2 This course is not for everybody. If you want to improve your written English for example, this course is probably not the best for you.

We trust the honesty of people not to abuse this guarantee. People who have invested in a course that has helped them will not ask to get their money back. So this guarantee is a sign of trust between us.

Good luck with your English learning.

Back to Index
Share This